Important information about your holiday with us
Relaxed cancellation conditions in winter 2020/21:
• Cancellation free of charge is possible up to 1 month before arrival. Should you cancel 1 month to 1 week before the day of arrival, 70% of the booking amount will be charged.
•If you cancel your vacation 1 week to 1 day before the day of arrival, 90% of the booking amount will be charged (according to the AGBH ).
• If your arrival is not possible due to an entry or exit ban, your booking can be canceled free of charge.
• If there is a travel warning for our region in your country, which affects your travel period, and you have to be in quarantine after your departure, your booking can also be canceled free of charge.
We recommend to book a travel insurance for the upcoming winter season through Europäische Reiseversicherung. he insurance now also covers Covid-19 diseases, like any other unexpected serious illnesses.
To ensure safety, the following regulations currently apply:
- Please disinfect your hands when entering the hotel.
- We are happy to welcome you at our reception and hope that we can do it without shaking hands.
- In the entire hotel, a minimum distance of 1 meter from other people who are not part of your travel group must be maintained.
- We ask you to only use our elevator together with your fellow travelers.
- As hosts, we wear mouth and nose protection in our team. There is currently a mask requirement for our guests - with regard to public hotel areas.
- In general, we ask our guests to always wear their mouth and nose protection on their own responsibility where the minimum distance of 1 meter cannot be maintained.
- Before you arrive you will receive an email with a link to the registration form - in order to simplify the check-in on site, we ask you to fill out this online form at home.
- Due to different times at breakfast, we offer sufficient space at the buffet and between the tables . You will have an assigned table for breakfast throughout your stay. The buffet is offered under special conditions. There is a disinfectant dispenser at the buffet.
- All offers in the wellness area are open. The minimum distance of 1 meter must be observed. other
- We ask you to bring your own mouth and nose protection for you and your children, as this is also required for activities outside the home (use of the lifts, mountain restaurants, public transport, taxi rides, shuttle services).
- More information about the Serfaus-Fiss-Ladis region you´ll find on the SFL website.
Subject to alterations and errors!
All information on this website is without guarantee.